Restaurant managers ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. They must coordinate a variety of activities, whatever the size or type of the outlet. Managers are responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.
Restaurant management combines strategic planning and day-to-day management activities, such as shift pattern organisation. Depending on the nature of the outlet, the role may have creative aspects, particularly in marketing and business development.
Good communication and interpersonal skills
Excellent customer service skills
The ability to work independently
The ability to use own initiative
Good business skills and knowledge of consumer trends and patterns
The ability to remain calm under pressure
Tact and diplomacy
Good numeracy skills
The ability to motivate others but also impose disciplinary measures if necessary