Job Description
We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong in English communication.
Job Specification
Job Responsibilities
- Responsible to manage support system, live chat, phone calls, support tickets/ emails
- Responsible for Linux server administration and technical support operations. This includes but not limited to implementation, configuration, troubleshooting, security, and usage monitoring, etc.
- Responsible for customer support, administering and maintaining of web hosting services, the servers to support the business operations and end users.
- Follow up on customer issues via Helpdesk and provide necessary support
Job Requirements:
- Should be a problem solver and have analytically thinking abilities
- Strong Knowledge of Hosting Control Panels like cPanel , WHM , Plesk etc
- Sound knowledge of Linux servers
- Sound knowledge of WHMCS and other ticket management systems
- Strong knowledge of working on Linux command line
- Knowledge of shell scripting
- Knowledge of web technologies, platforms and applications, search engines, DNS/ bind, Email, Web server, monitoring/ NMS, clustering, rDNS, email clients outlook/ thunderbird
- Knowledge of virtualization technologies, xen, xenserver, vmware, hyper-v
- Capable to manage customer VPS and dedicated servers and capable to troubleshoot the reported issues.
- Minimum 1.5 years of experience in web hosting industry and Linux server administration
- Strong Team Player, should able to work in team environment
- Knowledge of computer operating systems, Linux Knowledge is mandatory
- Should able to maintain databases and server backups
- Should able to provide excellent results and services to assigned tasks
- Should able to work independentlyReporting to Team Lead/ Manager