Customer Care / Telemarketing Executive
SIZ Bottlers (Mineral water Supplier), Pakistan

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Properly guide customer for new account / Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer for ongoing deals and promotions.
• Sell products and services.
• Make courtesy call to customer, whom bills are overdue and timely recovery of bills.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals
• New Business Generation via call.
• To maintain proper record.
• Assist department manager for audit and other inspections.
• To coordinate between team leader of delivery van & customer for timely complain resolution.

Job Rewards and Benefits