Job Description
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
Other duties as assigned.
For Females only
Job Specification
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Listening, Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking