CCR/CSE
ASK Development Pvt (Ltd), Pakistan
Experience
1 Year
Salary
16,200 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors (Any discipline)
Total Vacancies
25 Jobs
Posted on
Jun 23, 2015
Last Date
Jul 25, 2015
Location(s)
Job Description
1. Answer phones and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquires not immediately resolved.
7. Complete call logs and reports.
8. Research billing issues.
9. Recognize, document and alert the supervisor of trends in customer calls.
10. Recommend process improvements.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquires not immediately resolved.
7. Complete call logs and reports.
8. Research billing issues.
9. Recognize, document and alert the supervisor of trends in customer calls.
10. Recommend process improvements.
Job Specification
Customer Service
Product Knowledge
Quality Focus
Problem Solving
1. Market Knowledge
2. Listening, Phone Skills
3. Resolving Conflict
4. Analyzing Information
5. Multi-tasking
Product Knowledge
Quality Focus
Problem Solving
1. Market Knowledge
2. Listening, Phone Skills
3. Resolving Conflict
4. Analyzing Information
5. Multi-tasking
Job Rewards and Benefits
Leaves
Medical
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