Customer Support Specialist Job in Pakistan Irco , Pakistan

1 Year
35,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
2 Jobs
Posted on
Jul 8, 2015
Last Date
Aug 8, 2015

Job Description

  • Advise, manage, recommend and implement all add, moves and changes for mobile services including:
  • New and upgrade connections.
  • Value add services
  • SIM replacements
  • Transfer of ownerships
  • Problem solving connectivity issues with customer’s company's mobile services, which includes liaison , sales person and customer.
  • Ensure accurately that all changes to clients contract details are updated on a daily basis with the relevant information.
  • Ensure that the database is keep up-to-date with accurate information.
  • Complete all relevant documentation in accordance with company procedures.
  • Summary activity report due every Monday afternoon.
  • Job Specification

    • Good Customer Service.
    • Should be able to speak English fluently with full confidence, able to understand and speak with Australian/British/American accent/ Neutral accent customers.
    • Must have some Telecom customer service experience and understand the telecom terminologies.
    • Must have IT and Computer skills. Must have inbound and outbound call experience.
    • Good in written communication. International Call Centre / Telecom Experience.
    • Must have strong interpersonal skill Must have strong problem solving skills Must have strong communication skills.
    • Ability to work in shifts.
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    Information Technology and Services - Islamabad, Pakistan
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