Serves customers by providing product and service information; resolving product and service problems.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Specification
Patience Attentiveness Clear Communication Skills Knowledge of the Product Knowledge of the Product Acting Skills Time Management Skills Ability to "Read" Customers A Calming Presence