Serves customers by providing product and service information; resolving product and service problems.

• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Patience
Attentiveness
Clear Communication Skills
Knowledge of the Product
Knowledge of the Product
Acting Skills
Time Management Skills
Ability to "Read" Customers
A Calming Presence