Job Description
Serves customers by providing product and service information; resolving product and service problems.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Specification
Patience
Attentiveness
Clear Communication Skills
Knowledge of the Product
Knowledge of the Product
Acting Skills
Time Management Skills
Ability to "Read" Customers
A Calming Presence