COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED
Must be skilled in writing clean, efficient code and a strong understanding of the WordPress CMS. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.
Willing to work as part of a worldwide professional support team
Able to maintain professionalism while under pressure
Values teamwork and can contribute to the entire group
Self-starter and self-motivated
Someone who wishes to continue to develop their skill set in a proactive environment
Someone who exercises judgment within defined procedures and practices to determine appropriate actions
Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.
Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL and Asterisk Server.
Ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA.
Design and implement websites from initial concept, site architecture, and user interface to finished deliverable
Create wireframes and mockups based on descriptions of business need using style guide and existing collateral.
Build new landing page and website layouts, and iteratively improve existing page design in HTML / CSS.
Apply layouts to WordPress templates.
Design and implement new features, enhancements, and content of existing websites
Excellent creative and proper writing skills (Using the proper grammar and punctuation)
Understanding of SEO principles and digital content best practices
Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus.
Ability to setup and troubleshoot handheld devices.
Ability to do research
Project & Vendor Management
Motion graphics and/or 3D skills a big plus
The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments, when first-line product support has been unable to identify/resolve the issue.
Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.
Miracle is seeking a talented designer-turned-coder (or vice versa) as a critical part of our amazing team of marketers, designers and engineers. Required Skills
Perfect spoken and written English
Microsoft Windows Infrastructure
Active Directory, Exchange, SQL and File Servers
DNS, DHCP , IIS
Backup (Windows, Symantec)
Citrix, windows Remote Desktop
Third party applications
Desktop & End user support
UNIX, Red Hat, Fedora, Cent OS
Scripting, Secure FTP, Server lockdown
Firewalls (Cisco, Sonic Wall, SunGard, Checkpoint)
VPN (remote and site to site)
Outside of the box thinking
WEB Development and Designing
Ideal candidate has working knowledge or strong demonstrated interest in WordPress, Drupal or similar CMS experience; HTML, CSS, PHP, LAMP.
Experience and achievements in various online marketing disciplines such as SEM, SEO, CRM, Email Marketing, Lead Generation and Nurturing, Web Analytics and other marketing platforms.
Non-Technical Skills: This is an IT Customer Service position. Candidates’ with need good communication and services skills.