Customer Support Officer

Customer Support Officer Job in Pakistan
Vaival Technologies , Pakistan

< 1 Year
25,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Aug 20, 2015
Last Date
Sep 20, 2015

Job Description

Provide active support to all customers related to company products and services which ultimate help to engage and retain the existing customers.

Job Responsibilities
  • Assisting the online customers from an end user perspective.
  • Forwarding the related tickets and queries to the application development team.
  • Maintained strong follow up with development team on successful completion of task.
  • To respond to customer inquiries via chat and email providing information and closing queries.
  • Registration of Helpdesk tickets, analysis of service calls for prioritizing and allocation to the appropriate resource.
  • Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
  • To help in achieving company wide objective, while ensuring complete customer satisfaction.
  • Develop reports on regular basis related to customer support.
  • Any other task assigned by the supervisor
Knowledge & Abilities
  • Ability to write reports and able to effective business correspondence
  • Ability to effectively present information and respond to questions from managers, clients, customers, etc.
  • Ability to quickly learn and understand software applications and E-commerce solutions
  • Capability to learn new skills & to acquire knowledge of IT applications

Job Specification

Exceptional, concise & enthusiastic
Excellent time management & coordination skills; self motivated, requiring minimal supervision
Excellent customer care attitude with strong interpersonal and communication skills
A logical, analytical & reliable approach to problem solving
Team player, Structured and well organized
Proven capabilities in any support/Help desk system

Vaival Technologies

Information Technology and Services - Lahore, Pakistan
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