Job Description
Provide active support to all customers related to company products and services which ultimate help to engage and retain the existing customers.
Job Responsibilities- Assisting the online customers from an end user perspective.
- Forwarding the related tickets and queries to the application development team.
- Maintained strong follow up with development team on successful completion of task.
- To respond to customer inquiries via chat and email providing information and closing queries.
- Registration of Helpdesk tickets, analysis of service calls for prioritizing and allocation to the appropriate resource.
- Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
- To help in achieving company wide objective, while ensuring complete customer satisfaction.
- Develop reports on regular basis related to customer support.
- Any other task assigned by the supervisor
Knowledge & Abilities- Ability to write reports and able to effective business correspondence
- Ability to effectively present information and respond to questions from managers, clients, customers, etc.
- Ability to quickly learn and understand software applications and E-commerce solutions
- Capability to learn new skills & to acquire knowledge of IT applications
Job Specification
Exceptional, concise & enthusiastic
Excellent time management & coordination skills; self motivated, requiring minimal supervision
Excellent customer care attitude with strong interpersonal and communication skills
A logical, analytical & reliable approach to problem solving
Team player, Structured and well organized
Proven capabilities in any support/Help desk system