Provide active support to all customers related to company products and services which ultimate help to engage and retain the existing customers. Job Responsibilities
Assisting the online customers from an end user perspective.
Forwarding the related tickets and queries to the application development team.
Maintained strong follow up with development team on successful completion of task.
To respond to customer inquiries via chat and email providing information and closing queries.
Registration of Helpdesk tickets, analysis of service calls for prioritizing and allocation to the appropriate resource.
Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
To help in achieving company wide objective, while ensuring complete customer satisfaction.
Develop reports on regular basis related to customer support.
Any other task assigned by the supervisor
Knowledge & Abilities
Ability to write reports and able to effective business correspondence
Ability to effectively present information and respond to questions from managers, clients, customers, etc.
Ability to quickly learn and understand software applications and E-commerce solutions
Capability to learn new skills & to acquire knowledge of IT applications
Exceptional, concise & enthusiastic Excellent time management & coordination skills; self motivated, requiring minimal supervision Excellent customer care attitude with strong interpersonal and communication skills A logical, analytical & reliable approach to problem solving Team player, Structured and well organized Proven capabilities in any support/Help desk system