Support and administration of print server and third party vendor applications.
Monitoring and reporting of third party enterprise anti-virus application and remediation of reported issues.
Provides advanced troubleshooting of staff and student staff computers by assessing the problem and applying a solution using techniques via phone, e-mail, service request system, remote assistance tools and/or in person.
Formulate and implement solutions to meet customers’ requirements and timeline.
Create master operating system images for deployment across the division including advanced system configurations and application settings, automated software deployment, and customized system features.
Install, configure and support Windows based PC’s, Linux and thin client hardware.
Ability to install, configure and support Windows and Linux operating systems.
Install, configure and support complex software applications in both workstation and server environments.
Define any problems in deploying software applications and/or hardware. Formulate solutions for the installation or maintenance of software/hardware.
Coordinate equipment repair and preventative maintenance activities with third party vendors.
Make recommendations on workstation hardware, software and networking requirements.
Evaluate new technologies and propose improvements to the existing workstation environment.
Configure and support mobile devices.
Build reports, templates and write scripts to resolve customer facing requests.
KEY RESPONSIBILITIES: · System Administrator is responsible for day-to-day support of the division’s systems, enhancing customers’ experiences and responding directly to items reported through the service request system. · This includes, but is not limited to, operations for 7x24x365 customer service and help desk support. · Will provide high-level desktop, server, and network operations support to staff within the division. · Includes support efforts for 75+ staffs and lab workstations. · Support includes, but is not limited to, PC hardware repairs, PC operating systems installation and configurations, desktop applications, and network connectivity.
System Administrator will manage various special projects, encourage colleagues in projects they have and, at times, may work with the team’s staff to provide guidance regarding lower-level desktop support activities.
Programming Languages Lua Tools Lex / LINUX Servers/Platforms IIS Interface Protocols & Standards Active Directory Operating Systems Windows