Customer Service Officer

Customer Service Officer Job in Pakistan
KMW Domestic & International Courier & Cargo , Pakistan

Never pay for job application, test/interview.
Safe Job Search | EEO Laws in Pakistan
< 1 Year
8,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
BA Bsc,
Total Vacancies
1 Job
Posted on
Sep 9, 2015
Last Date
Oct 9, 2015

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Specification

Customer Service, Product Knowledge,
Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills,
Resolving Conflict, Analyzing Information , Multi-tasking

KMW Domestic & International Courier & Cargo

Package/Freight Delivery - Abbottabad, Pakistan