Customer Service Officer Job in Pakistan KMW Domestic & International Courier & Cargo , Pakistan

Experience
< 1 Year
Salary
8,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
BA Bsc,B.com
Total Vacancies
1 Job
Posted on
Sep 9, 2015
Last Date
Oct 9, 2015
Location(s)

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Specification

Customer Service, Product Knowledge,
Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills,
Resolving Conflict, Analyzing Information , Multi-tasking
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