We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong in English communication.
Salary depends on experience.
Job Responsibilities- Responsible to manage support system, live chat, phone calls, support tickets/ emails
- Responsible for Linux server administration and technical support operations. This includes but not limited to implementation, configuration, troubleshooting, security, and usage monitoring, etc.
- Responsible for customer support, administering and maintaining of web hosting services, the servers to support the business operations and end users.
- Follow up on customer issues via Helpdesk and provide necessary support