Customer Services Officer

Customer Services Officer Job in Pakistan
Pak Elektron Limited. (PEL) , Pakistan Hot Job

2 Years
18,000 - 22,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
B.A/ B.Com
Total Vacancies
2 Jobs
Posted on
Oct 8, 2015
Last Date
Oct 30, 2015

Job Description

  • To receive walk-in customers and handle service inquiries and problems
  • Attend customers’ telephone calls and book their complaints.
  • Collect all relevant information of the customer, unit and job request.
  • Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
  • Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.·
  • Inform customer in case of change in repair time, cost or extent of agreed work
  • Coordinate with workshop supervisors for delivery of unit to customer after repair.
  • Complete the job card in all respects after repair and forward to Accountant for invoicing.
  • Prepare and maintain necessary documents and reports.

Job Specification

  • Ensure accurate and timely data entry in CSD software and submission to Head Office on daily basis.
  • Minimize Repair Turn around Time through efficient customer handling, parts arrangement and data entry on daily basis and follow-up with ASC for in-time job completion.
  • Keep complaint record of complaints document, retain record up to defined period and ensure 100% conformance related to complaints document.
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