Service Manager
Pak Elektron Limited. (PEL), Pakistan

• Ensure highest level of quality service; reduce repeat repairs and response to customers & dealers. Monitor, control and minimize operational expenditure and manage within allocated budget
• Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality level.
• Coordinate with Sales Teams and Dealers to ensure that all complaint are resolved. Ensure timely reporting & feedback to CSD HO on critical issues.
• Ensure availability of spare parts and maintain sufficient stock according to market requirement.
• Raise timely demands to arrange spare parts from CSD HO and local purchase.
• Ensure all requirements of ISO9000 Quality Management System are fulfilled and work is in accordance to defined standards.
• Educate and train service staff to effectively perform their responsibilities.
• Recommend Sales Returns keeping in view the technical reason and follow the sales return procedure.

Job Rewards and Benefits