FSO (Floor Support Officer)
Ovex Technologies Pakistan, Pakistan
Experience
1 Year
Salary
15,000 - 16,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
1 Job
Posted on
Oct 19, 2015
Last Date
Nov 19, 2015
Location(s)
Job Description
- Manage a team of call center agents.
- Be available to affect the entirety of the team's operations.
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can't handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback
Job Specification
· Must have good communication skills.
· Must be confident.
· Have at least 1 Year of experience in call center field.
· Must be proficient in MS Office.
· Team Management.
· Reporting.
· Must be confident.
· Have at least 1 Year of experience in call center field.
· Must be proficient in MS Office.
· Team Management.
· Reporting.
Job Rewards and Benefits
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