Telesales Executive
Apollo Group, Pakistan

PURPOSE OF JOB
To maximize the the sales by producing high quality leads and working as a team towards agreed set targets and profitability goals. To provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner.

KEY ROLES AND RESPONSIBILITIES
01. Identify opportunities, produce leads and book appointments / tickets / tours with the emphasis on high quality leads
02. Develop creative pitches and propositions aimed at specific industry sectors
03. Proactively follow up leads generated
04. Use of initiative to identify and follow up opportunities with companies who are not already on the database
05. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
06. Work closely with the marketing to achieve sales objectives
07. Negotiate commercial terms within set guidelines
08. Liase effectively with all departments within Apollo Group to ensure customer requirements are met
09. Contribute to the team performance by sharing and implementing Best Practice Ideas

PROSPECTS
Successful Telesales people can expect to be promoted to Corporate Account Managers within a 6-12 month timescale providing they have continually met or exceeded set targets.

Additional Information
The company is small but growing and all employees are expected to work as a team and support one another. You may therefore be asked, from time to time, to undertake other duties by your Manager or a Director of the Company that is within your range of skills and abilities.
This job description may be varied in consultation with the post holder to reflect evolving needs of the business.

PERSON SPECIFICATION
01. Knowledge, Skills, Experience
02. Computer literate/keyboard skills
03. At least 1-2 years working within a sales environment preferably in a proactive telemarketing role within the travel, tourism and real estate (or related) industry
04. Excellent telephone skills
05. High degree of accuracy
06. Demonstrated ability to prioritize issues

Intellectual Demands
01. Must have minimum Bachelor / FA / FSc. / ‘O’ level
02. Must be able to deal with technical product information
03. Ability to adapt procedures to a new and more effective way of working (in relation primarily to database management)

Skills with People
01. Ability to build strong working relationships (internal/external)
02. Excellent communication skills verbal and written
03. Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation

Disposition/Personality
01. Determined
02. Enthusiastic
03. Team Worker
04. Reliable

Sociable Type of Person (Motivational Profile)
01. Self-motivated
02. Achievement orientated
03. Ability to use own initiative
04. Ability to perform effectively when there are pressure peaks
05. Sets high standards and consistently achieves them Circumstances
06. Willing and able to work unsocial hours on occasions to complete tasks
07. Willing and able to attend company meetings which take place outside of normal working hours