Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers
Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
Contribute to the success of the business and assist in improving the overall customers experience within the team
Meet goals and KPIs as set by the line manager
Identify Gaps and review related policies meeting best practices such as ITIL
IT Vendor Management
IT Financial Management
User administration (setup and maintaining account
Verify that peripherals are working properly
Quickly arrange repair for hardware in occasion of hardware failure
Monitor system performance
Create file systems
End User Support
Create a backup and recovery policy
Monitor network communication, configure and installation of Cisco layer 2 and layer 3 switches
Implement the policies for the use of the computer system and network
Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
Proper Documentation of all SOP's and change management
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Maintain network servers such as TFTP, syslog, file server.
Schedule and execute preventive maintenance of all IT related equipment including Servers, Routers, Switches, Multimedia, End User Systems and Laptops
SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: minimizing reoccurring issues, application, operating systems monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; follow & implement IT best practices and preparing and maintaining accurate records.