Lead Service Desk Analyst Job in Pakistan
Talent Rooters , Pakistan

Experience
4 Years
Salary
40,000 - 60,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
BS Computer Science
Total Vacancies
1 Job
Posted on
Nov 16, 2015
Last Date
Jan 15, 2016
Location(s)

Job Description

  • Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers
  • Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
  • Contribute to the success of the business and assist in improving the overall customers experience within the team
  • Meet goals and KPIs as set by the line manager
  • Identify Gaps and review related policies meeting best practices such as ITIL
  • IT Vendor Management
  • IT Financial Management
  • User administration (setup and maintaining account
  • Verify that peripherals are working properly
  • Quickly arrange repair for hardware in occasion of hardware failure
  • Monitor system performance
  • Create file systems
  • End User Support
  • Create a backup and recovery policy
  • Monitor network communication, configure and installation of Cisco layer 2 and layer 3 switches
  • Implement the policies for the use of the computer system and network
  • Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
  • Proper Documentation of all SOP's and change management
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Maintain network servers such as TFTP, syslog, file server.
  • Schedule and execute preventive maintenance of all IT related equipment including Servers, Routers, Switches, Multimedia, End User Systems and Laptops

Job Specification

SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: minimizing reoccurring issues, application, operating systems monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; follow & implement IT best practices and preparing and maintaining accurate records.
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