Job Description
Provide accurate and timely resolution to the customers based on the shared knowledge and available tools.
Should be involved in both voice/no voice operations.
Follow defined SOP's to contribute towards floor performance
Follow the reporting guidelines on regular basis.
Follow the Quality Assurance norms and guidelines and deliver as per the set expectations.
Adhere to the set schedules and strictly maintain floor discipline.
Ensure an exceptional customer experience by having good command on the product leading with best practices of the service industry with a service mentality and attitude to assist and help.
Job Specification
Relevant experience preferably with a background from call center.
Soft, polite and good understanding of customer services.
Familiar with basic computer operations.
Flexible and open personality.
Good verbal and written communication skills.
Preferably without an accent.
Spark to learn and make a career in the relevant field.