System Monitor Administrator (L1) - Intern
AJOS Pvt. Ltd., Pakistan

• Perform desk-side support service per Client’s predefined/location specific service process.
• Manage workflow and service request through Client’s call ticketing system.
• Software installation, configuration, and troubleshooting for end users.
• Hardware and Software upgrades.
• Performance of IT support duties as defined by the appropriate I.T Support team leader.
• Network printer installation/configuration.
• General Desktop Support/Project Coordination/Move activities.
• High level of customer focus and strong customer support commitment.
• Work with other support groups and vendors to provide seamless support to customers.
• Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.

• Excellent Communication Skills.
• Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
• Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network.
• Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP.
• Experience working in a wireless network environment.

Job Rewards and Benefits