Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labor relations; completing personnel transactions.
Develops human resources solutions by collecting and analyzing information; recommending courses of action.
Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.
Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
Manages client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.
Prepares reports by collecting, analyzing, and summarizing data and trends.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Communication: HR professionals have to communicate up to management, over to managers, out to potential employees, and down to all levels of current employees. And they have to do it in writing, while speaking to large and small groups and, increasingly, through social media. They have to be convincing, accurate, and believable.
Organizing: HR management requires an orderly approach. Organized files, strong time management skills, and personal efficiency are key to HR effectiveness. Multi-Tasking: HR professional will deal with an employee’s personal issue one minute, an intermittent leave question the next, and a recruiting strategy for a hard-to-fill job the minute after. Dealing With The Grey: HR Professionals have to be able to act with incomplete and best available information, and they have to know when to seek the professional help of colleagues, attorneys, and other experts. Negotiation: The goal of negotiation is to end up with two parties that are satisfied with the outcome, and that’s not often easy to achieve. Change Agent: HR has to help everyone cope with the constant changes. Conflict Management & Problem Solving: High productivity demands that people work together at least civilly. HR has to find ways to allow that to happen.