Helpdesk Attendant
Nexus Technologies, Pakistan
Experience
< 1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
2 Jobs
Posted on
Dec 19, 2015
Last Date
Jan 2, 2016
Location(s)
Job Description
- Responsibility will be to attend calls and log trouble tickets in the helpdesk system and route the requests/complains to relative department
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Will be posted as resident engineer with clients if required
- Other duties as assigned
Job Specification
- Excellent oral and written communication skills
- Strong troubleshooting skills
- Strong IT knowledge will be good
- Strong Customer Service Skills
- Strong time management and organizational skill; Ability to multitask
Information Technology and Services - Islamabad, Pakistan