Helpdesk Attendant

Helpdesk Attendant
Nexus Technologies, Pakistan

Experience
< 1 Year
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
2 Jobs
Posted on
Dec 19, 2015
Last Date
Jan 2, 2016
Location(s)

Job Description

  • Responsibility will be to attend calls and log trouble tickets in the helpdesk system and route the requests/complains to relative department
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Will be posted as resident engineer with clients if required
  • Other duties as assigned

Job Specification

  • Excellent oral and written communication skills
  • Strong troubleshooting skills
  • Strong IT knowledge will be good
  • Strong Customer Service Skills
  • Strong time management and organizational skill; Ability to multitask

Job Rewards and Benefits

Nexus Technologies

Information Technology and Services - Islamabad, Pakistan
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