Experience
< 1 Year
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Dec 19, 2015
Last Date
Jan 2, 2016
Location(s)
Job Description
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve issues being faced by users
- Research questions and their resolution using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to correct resource or resolution by owning the Trouble ticket
- Identify and escalate situations requiring urgent attention to
- Track and route problems and requests and document resolutions
- Prepare activity reports and daily, weekly and monthly progress reports in terms of receiving and resolution of requests
- Inform management of recurring problems
- Stay current with system information, changes and updates
Job Specification
- Strong customer-service orientation.
- Self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in user-friendly language.
- Understanding of the organization's goals and objectives.
- Experience working in a team-oriented, collaborative environment.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Analytical and problem-solving abilities, with keen attention to detail.
More Jobs like this Job
Helpdesk Engineer Jobs in Islamabad Pakistan
Jobs in Nexus Technologies
Nexus Technologies
Information Technology and Services - Islamabad, Pakistan
Jobs by Category
Accounting Jobs in PakistanAdministration Jobs in PakistanAdvertising Jobs in PakistanAutos Jobs in PakistanConstruction Jobs in PakistanConsulting Jobs in PakistanCSR Jobs in PakistanEducation Jobs in PakistanEngineering Jobs in PakistanFinance Jobs in PakistanHR Jobs in PakistanIT Jobs in PakistanLegal Jobs in PakistanMarketing Jobs in PakistanMedia Jobs in PakistanNGO Jobs in PakistanProcurement Jobs in PakistanProduction Jobs in PakistanRetail Jobs in PakistanSales Jobs in PakistanSoftware Jobs in PakistanTelecom Jobs in PakistanWeb Jobs in PakistanJobs by Type
Full Time Jobs in PakistanInternship Jobs in PakistanPart Time Jobs in PakistanPer Diem Jobs in PakistanSeasonal Jobs in PakistanContract Jobs in PakistanVolunteer Jobs in PakistanWork Study Jobs in PakistanJobs by Shifts
Evening Jobs in PakistanMorning Jobs in PakistanNight Jobs in PakistanRotation Jobs in PakistanJobs by Career Level
Entry Level Jobs in PakistanExecutive Jobs in PakistanNonManagerial Jobs in PakistanManager Jobs in PakistanExecutive Jobs in PakistanStudent Jobs in PakistanStudent Jobs in PakistanJobs in PakistanJobs in AbbottabadJobs in BahawalpurJobs in FaisalabadJobs in GujranwalaJobs in HyderabadJobs in IslamabadJobs in KarachiJobs in LahoreJobs in MultanJobs in PeshawarJobs in QuettaJobs in RawalpindiJobs in SargodhaJobs in SialkotJobs in SukkurJobs in KuwaitJobs in Kuwait CityJobs in FarwaniyaJobs in OmanJobs in Masqat
Jobs in QatarJobs in DohaJobs in Saudi ArabiaJobs in DammamJobs in JiddahJobs in MadinahJobs in MakkahJobs in RiyadhJobs in UAEJobs in Abu-dhabiJobs in Al-ainJobs in AjmanJobs in DubaiJobs in Jebel-aliJobs in SharjahJobs in South AfricaJobs in Cape Town
Jobs in other countries
Jobs in AustraliaJobs in BangladeshJobs in BahrainJobs in BrazilJobs in CanadaJobs in United KingdomJobs in JordanJobs in Sri LankaJobs in MalaysiaJobs in New ZealandJobs in SingaporeJobs in TurkeyJobs in United StatesInternational JobsOnline Recruitment
Online Recruitment SolutionsPost Jobs OnlineOnline Resumes/CVs SearchSearch ProfessionalsAbout us
AboutContactSafe Jobs Search PakistanPrivacy PolicyPicture PolicyDisclaimerTerms of ServicesSignup NowCompanies PakistanFollow us on social media for Jobs in Pakistan.
© Copyright Mustakbil.com - Jobs in Pakistan, 2004-2021. All rights reserved.