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Helpdesk Engineer

Helpdesk Engineer Job in Pakistan
Nexus Technologies , Pakistan

Experience
< 1 Year
Salary
20,000 - 25,000 PKR
Job Type
Full Time Job
Job Shift
Morning Job
Job Category
Computer Software
Requires Traveling
No
Career Level
Entry Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Dec 19, 2015
Last Date
Jan 2, 2016
Location(s)
Islamabad, Pakistan

Job Description

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve issues being faced by users
  • Research questions and their resolution using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource or resolution by owning the Trouble ticket
  • Identify and escalate situations requiring urgent attention to
  • Track and route problems and requests and document resolutions
  • Prepare activity reports and daily, weekly and monthly progress reports in terms of receiving and resolution of requests
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Job Specification

  • Strong customer-service orientation.
  • Self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization's goals and objectives.
  • Experience working in a team-oriented, collaborative environment.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Analytical and problem-solving abilities, with keen attention to detail.

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