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Helpdesk Engineer Job in Pakistan
Nexus Technologies
, Pakistan
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Experience
< 1 Year
Salary
20,000 - 25,000 PKR
Job Type
Full Time Job
Job Shift
Morning Job
Job Category
Computer Software
Requires Traveling
No
Career Level
Entry Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Dec 19, 2015
Last Date
Jan 2, 2016
Location(s)
Islamabad
,
Pakistan
Job Description
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve issues being faced by users
Research questions and their resolution using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource or resolution by owning the Trouble ticket
Identify and escalate situations requiring urgent attention to
Track and route problems and requests and document resolutions
Prepare activity reports and daily, weekly and monthly progress reports in terms of receiving and resolution of requests
Inform management of recurring problems
Stay current with system information, changes and updates
Job Specification
Strong customer-service orientation.
Self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to present ideas in user-friendly language.
Understanding of the organization's goals and objectives.
Experience working in a team-oriented, collaborative environment.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Analytical and problem-solving abilities, with keen attention to detail.
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