Officer Service Quality

Officer Service Quality
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan

Experience
2 Years
Salary
21,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Graduation
Total Vacancies
2 Jobs
Posted on
Jan 1, 2016
Last Date
Jan 13, 2016
Location(s)

Job Description

- Perform Call Evaluation (Live / Recorded) to ensure quality of service against a defined target.
- Perform complaint call investigation on request from the Operations side
- Conduct Pre-Shift on daily basis to ensure that the agents are updated and provided with proper guidance
- Conduct counseling Session with agents when required and educate as well as provide feedback regarding their improvement areas
- Calibrate already evaluated calls to ensure proper synchronization among QEs
- Generate daily, weekly, monthly Report of their respective campaign
- Create necessary documentation with respect to new campaign against defined quality criteria.Such as: Monitoring Form and Matrices.
- Be the part of floor audit on monthly basis as schedule by the department

Job Specification

- Good interpersonal skills.
- Able to work on rotational shifts.
- At least 1 year experience in the same capacity
- Demonstrate effective written and oral communication skills
- Very good command of both spoken and written English and Urdu.

Job Rewards and Benefits

Health Insurance
Incentive Bonus
Leaves
Life Insurance
Provident Fund

Sybrid (Pvt) Ltd - A Lakson Group Company

Information Services - Karachi, Pakistan
© Copyright 2004-2024 Mustakbil.com All Right Reserved.