Customer Services Representative
Excel Solutions (Pvt.) Ltd., Pakistan

Experience
3 Years
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
6 Jobs
Posted on
Jan 2, 2016
Last Date
Jan 10, 2016
Location(s)

Job Description

  • Receives, processes and verifies the accuracy of orders and/or complaints from customers utilizing the organizations’s internal CRM/mainframe systems.
  • Initiates required action for response to customer service requests including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service-related issues.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify relevant information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Advise on company information.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.

Job Specification

  • Proven customer support experience.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Job Rewards and Benefits

Excel Solutions (Pvt.) Ltd.

Printing - Lahore, Pakistan
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