Job Description
1. Complain registered/ticket against the call / complain
2. Confirm the SLA team that clients under SLA/Warranty for Internal email
3. Call / complain logging of SLA / Warranty clients.
4. Call/Complain assigned to engineer.
5. Follow-up of clients logged complains to Engineers.
6. Service reports maintenance for each client and taking services acknowledgements.
7. Initialize and follow-up Technical Dept. requisition with Store and Logistics Dept.
8. Report call/Complain logging status daily to Customer Support Manager and follow-up open call/Complain with assigned engineer.
9. Maintain daily basis complain/ call status sheet and email report to Head of the Depart.
10. Maintain every engineer’s services report sheet.
11. Maintain all engineers late night /extra work expenses sheet.
12. Maintain outstation visit expenses sheet and follow up customer site's visit.
13. Raise Requisition against SLA clients and follow up requisition’s item till receiving
14. Raise requisition for conveyance Allowance to pick up and delivered item multiple customer
15. Make Quotation and send the customer against the order items.
Job Specification
1 Good communication skills
2 Good knowledge of MS Excel and word
3 Knowledge of IT
4 Enable to work under pressure