Queries Greet the customer, whether walk-in or on phone. Offer the customer a seat if walk in. Introduce yourself and the company. Listen to the questions of the customer intently. Answer all the customer’s queries that you can and write down the ones that you can’t. Try to ask someone else from the office to answer the queries which you can’t answer. Try to engage the customer as much as possible. Highlight the key features of each program. Try to give the customer a tour of the campus. Invite the customer to a demonstration class. In-case the customer asks for a discount, ask the customer politely to write an application addressed to the Director of The Classroom. Try to gather as much information about the customer and note it in the inquiry register. Record Keeping Maintain inquiry register and update all entries on the software. Distribute and collect the Admission forms. Ensure that all the fields in the admission form are filled properly. Only accept the forms which are completely filled. Ensure timely distribution of student cards. Distributing information Inform all students of the classroom in which their classes will be held. Inform the relevant students if a class is cancelled or rescheduled. Inform the parents of the exact timings to pick up or drop off their children. Recoveries Remind the students and/or parents two days before the fees is due. Remind new students who have attended demo class to submit the fee in the next class. Allow leniency for one class only. In case the fee is further delayed, ensure that parents are aware that the fee is overdue. If the fee is not submitted after the due date and one class leniency, ask the student to submit a written application.
A friendly and confident personality.
A smart appearance.
Good spoken and written communication skills.
The ability to stay calm under pressure.
The ability to be polite but firm when dealing with difficult, impatient or upset people.