IT System Support Associate
Servaid Pharmacy (Pvt) Ltd., Pakistan

Provide first point of IT Support contact for all staff across the network.
Troubleshoot technical issues to resolution and/or escalate to the Seniors or partner organisations as required. -
Log all incidents and service requests in designated service desk system.
Where necessary logging on behalf of the staff. - Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency. -
Ensure system and data security is maintained at a high standard,
Provide network support - Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.

Qualifications/experience in the following areas:
Unix, WAN, LAN, Windows Server, Windows Desktop,Microsoft Office, Microsoft SharePoint, Microsoft Exchange Server.