Job Summary: Head of Operations will be responsible for managing and coordinating the activities of various operations areas in support of the Bank’s strategies, objectives and policies in order to improve operational procedures and provide needed services to bank’s customers. Supervise Branch Banking Operations and capacity building of operations staff, develop and promote culture of compliance, service quality, performance and continuous improvement. Strengthen systems & controls of branches and ensure business continuity management practices. Promote innovation & support and implement technology solution for enhancing operational productivity and efficiency.
Minimum Qualification: Bachelor’s degree / Commerce Graduate with preference to higher education levels. Experience: Minimum 10 years of experience of branch banking/banking Operations preferably having a composition of Microfinance and commercial banking with at least 3 years at a senior supervisory/managerial role.
Strong working knowledge of banking laws & practices and banking products & services
Have overall Market and competitor knowledge; Strong Knowledge of Microfinance market niche & products
Knowledge of SBP policies and related prudential regulations and other statutory laws & rules
Ability to identify non compliance and put in place mechanism to assure compliance