Purpose of the role is to work with 24/7 Helpdesk for our customer security company based in United Kingdom. Ensuring a smooth day to day running of the nationwide contracts throughout United Kingdom, making sure all officers and customers are cared for in whatever eventuality arises throughout any given 24-hour period. The main purpose of the role is to schedule Security Officers into a Rota to ensure all shifts are covered, the monitoring of the scheduling system, maintain and observe the Security officers, dealing with any break-ins with the Police and reporting any incidents to the Central Ops Manager/Directors.
You will be working in a control/CCTV room of which Experience is Essential. The use of Scheduling system or a real-time database is desirable. Must have a University Degree with excellent knowledge of English language (Speaking, Writing, Listening & Reading). A full Checkable 5 years’ work/school history is mandatory.
Job Specification- Ensure that a complete handover is taken at the beginning of their shift.
- To Schedule and roster all security officers into scheduling system with confirmation of shifts being covered.
- Compile and send out all required reports for the shift.
- Ensure all officers are logging on and arriving for the shifts allocated to them.
- Ensure that all check calls are followed up, and reverse check calls where required.
- Liaise with the operations team on all relevant matters throughout the shift.
- Keep the Duty Manager (Central Ops Manager) and other operational management updated at times specified.
- Monitor the officers time keeping and absence from work reports.
- Obtain reports where required from officers on site and ensure all relevant steps are taken with regards to the nature of the report.
- Allocate alarm monitoring responses to the correct mobile officer. Also to keep an accurate log of such call outs.
- Log any incident which is not concurrent with the normal daily routine, i.e. Bomb threats, power failure in control or on any site, out of hours’ deliveries, sickness etc.
- Storing of Assignment Instructions and ensuring they are kept up to date.
- Be a main point of contact for all officers and staff.
- Compilation of customer specific reports.
- To relay required reports to the Duty Manager/Central Ops Manager & other operational management.
- To be out of hours contact for operational management and to record these calls and e-mail or contact the relevant manager at the first available opportunity the next day. Unless in an emergency then the relevant manager is to be contacted.
- Ensure all relevant paper work is in the correct in-trays for the correct departments to collect daily.
- Have a rounded knowledge of all correct procedures in the event of an emergency.