Customer Support Agent Level-1
Possibilities, Pakistan

We’re looking for a driven, energetic and detailed-oriented individual to join our Support department as a Level 1 Support Agent.

In this position, you will act as the main liaison for our customers, providing direct support and guidance in using Company products. If you are looking for an easy job where you can answer phones, and reset account passwords, move along. If you’re looking for a career where you can use both your personal and technical skills to thrill customers in a consulting role, then we’d love to hear from you.

You will be responsible for processing inbound Support requests via email, ticketing system, chat, and phone for a variety of different customers and their use cases. Support Agents regularly form direct relationships with our Company's customers, and are often on a first-name basis with many
users.
You are the liaison, and will work directly with Product Management, Account Management, and Engineering to ensure our customers’ success.

- Excellent verbal and written communication skills

- Highly professional, and customer success oriented

- Positive attitude, team-oriented, and a self-learner