Customer Service Representative

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of FoneFluent LLC, while providing high-quality service with a helpful, professional attitude.

This is a Bring Your Own Device position.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 20-25 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions

Hardware/Software Requirements:

• Processor: Intel® Core™ i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

What We're Looking For:

• Motivated individuals with excellent communication skills
• Comfortable cold calling and speaking to executives
• Tech-savvy with the ability to navigate CRM systems
• Organized with excellent time management skills
• 1 year of phone sales or business development experience preferred