Customer Service Team Leader - REMOTE
- wifiRemote
- work_outlineFull Time
- scheduleOn Rotation
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searchBrowse live jobsThe essentials
- Experience2 Years
- Career levelManager
- ShiftOn Rotation
- EducationUniversity, High English Level, Chinese Understanding (optional)
What you’ll be doing
Position Summary:
The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.
What we’re looking for
Requirement:
Proven experience in customer service, with at least 2 years in a supervisory or team leader role.
Excellent communication skills and a customer-focused approach.
Strong problem-solving skills and the ability to handle escalated customer issues effectively.
Proficiency in using customer service software, CRM tools, and reporting systems.
Ability to analyze data and generate actionable insights.
Leadership skills to inspire, guide, and manage a team effectively.
Perks & benefits
- check_circleHealth Insurance
- check_circleIncentive Bonus
- check_circleLeaves
About Us
We are an online gaming and e-commerce company focusing on the South Asian market. We are currently looking to establish an online customer service team in Pakistan.
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