Customer Service Representative

We are seeking a personable and detail-oriented Customer Service Representative to join our team. In this role, you will act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle communication via phone, email, chat, or in person, while maintaining a professional and friendly demeanor. Key responsibilities include managing customer accounts, processing orders, and troubleshooting problems efficiently. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and is committed to delivering exceptional service.

This position offers an opportunity to build meaningful customer relationships and contribute to a dynamic, customer-focused team.

Job Type: Full-Time
Shift: Morning
Timing: 10:00 AM to 6:00 PM
Work Arrangement: Remote

1. Communication Skills
2. Active Listening
3. Problem-Solving
4. Patience
5. Time Management
6. Adaptability
7. Product Knowledge
8. Attention to Detail
9. Team Collaboration
10. Positive Attitude

Requirements:

• Availability for a 1-week onsite training at our head office following successful completion of the interview and chat assessment.
• A laptop and a reliable internet connection are mandatory for this role.