Guest Relations Officers (Gros)

Job Description:
Al Munawar Pvt. Ltd. is a premier dining establishment located in the heart of Karachi, Pakistan, dedicated to delivering exceptional culinary experiences. We are seeking an Evening Guest Relations Officer (GRO) with 1 year of experience in the restaurant industry to join our dynamic team. This role is essential in ensuring our guests receive outstanding service and have a memorable dining experience.

Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and inviting atmosphere.
- Handle guest inquiries and complaints promptly and professionally.
- Assist with reservations and seating arrangements to optimize guest flow.
- Provide menu recommendations and address any dietary restrictions.
- Maintain a clean and organized front-of-house area.
- Collaborate with staff to meet and exceed guest expectations.

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficient in basic computer skills and reservation systems.
- A team player with a positive and proactive approach.