Customer Support Representative (CSR) - Ecommerce

About Position:

FOCUS is looking for a detail-oriented and motivated Assistant eCommerce Manager to support our online sales and marketing efforts. This is a great opportunity to work in a dynamic, fast-paced environment and contribute to the growth of our online presence. The ideal candidate will have a strong understanding of eCommerce platforms, online marketing, data analysis, and product merchandising.

Responsibilities

· Assist in managing daily operations of the FOCUS eCommerce platform.

· Support in product listing optimization and inventory management.

· Help execute digital marketing campaigns of FOCUS (SEO, SEM, email, social media) to drive traffic and sales.

· Monitor and analyze website performance, and ensure timely order processing, shipping, and delivery

· Coordinate with internal, cross-functional teams at FOCUS to ensure timely product availability and order fulfillment.

· Help enhance customer experience and troubleshoot online inquiries.

· Address customer queries and concerns to enhance satisfaction and optimize product pages for enhanced customer engagement and conversion.

Regularly update and maintain the e-commerce platform.

Measure website traffic and user behavior, and analyze sales data to identify trends and opportunities.

What We Offer:

· Competitive Salary: We offer a competitive pay structure with opportunities.

· Career Growth: We’re committed to promoting skills and helping you grow your career.

· Team Environment: Work with a supportive and energetic team in a fun and fashion-forward atmosphere.

Employment Type

Full-time

Requirements and skills

· Bachelor’s degree in Business, Marketing, or related field.

· 1-2 years of experience in eCommerce, retail, or digital marketing.

· Familiarity with eCommerce platforms and digital marketing tools.

· Strong analytical skills and attention to detail.

· Excellent communication and organizational abilities.

· Ability to work collaboratively in a team environment.