As an Order Confirmation and Customer Support Representative, you will play a key role in ensuring smooth customer transactions and satisfaction. Your responsibilities will include:
Verifying and confirming customer orders.
Handling customer inquiries via email, chat, or phone.
Resolving complaints and providing solutions to customer issues.
Updating order records and maintaining accurate documentation.
Coordinating with the operations team to ensure timely delivery of orders.
Required Skills and Qualifications:
Basic computer proficiency, including familiarity with e-commerce platforms.
Previous experience in order processing, customer support, or a related field.
Strong English language skills (Understanding and Writing).
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently under minimal supervision.
A customer-first mindset with a positive attitude.