Customer Support Executive

Job Description:
Skylite Networks Pvt Ltd, established in 1994 and based in Chenab Nagar, specializes in Information Technology and Services. We provide innovative solutions in networking, video distribution, application development, and online marketing. Join our dedicated team to enhance customer satisfaction!

Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information to customers.
- Troubleshoot technical issues and escalate when necessary.
- Maintain accurate records of customer interactions.
- Assist in the development of customer support processes.

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in CRM software and Microsoft Office.
- Ability to work in a fast-paced environment.
- Basic understanding of IT and networking concepts.