Job Description:
JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.
Key Responsibilities:
Lead Management:
Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
Cross-sell products such as on-site repair services, screen protectors, and phone covers.
Customer Service:
Address and resolve customer complaints promptly and professionally.
Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.
Vendor and Quotation Management:
Obtain pricing details from vendors as needed.
Create and share accurate quotations and invoices with clients.
Sales Pipeline Updates:
Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
Marketing:
Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
Requirements:
Strong communication and interpersonal skills.
Experience in customer service or sales is preferred.
Ability to work independently and manage tasks remotely.
Organized and detail-oriented with good multitasking abilities.
Basic proficiency in creating quotations and managing spreadsheets.
What We Offer:
Flexible, remote work environment.
Competitive compensation.
Opportunity to grow with a dynamic and customer-focused team.
If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!
Job Description:JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.
Key Responsibilities:Lead Management:
Customer Service:
Vendor and Quotation Management:
Sales Pipeline Updates:
Marketing:
If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!
Required Skills:
Communication Skills:
Exceptional written communication to handle WhatsApp conversations effectively.
Ability to convey information clearly and persuasively to convert leads into customers.
Sales Skills:
Lead conversion expertise with a focus on upselling and cross-selling.
Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).
Customer Service Skills:
Strong problem-solving abilities to address customer complaints promptly and professionally.
Empathy and patience to ensure excellent customer satisfaction.
Organizational Skills:
Ability to manage multiple leads and customer interactions simultaneously.
Skilled in maintaining and updating a structured sales pipeline.
Technical Skills:
Basic knowledge of creating and managing quotations and invoices.
Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
Marketing Skills:
Familiarity with WhatsApp marketing and campaign management.
Creativity to craft engaging messages for marketing campaigns.
Time Management:
Ability to prioritize tasks efficiently in a remote work environment.
Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.
Vendor Management:
Negotiation skills to obtain competitive pricing from vendors.
Attention to detail when managing vendor interactions.
Independence and Initiative:
Self-motivated and capable of working independently with minimal supervision.
Proactive in identifying opportunities for lead conversion and process improvement.
Tech Savvy:
Comfortable using messaging platforms like WhatsApp for business communication.
Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).
Required Skills:Communication Skills:
Sales Skills:
Customer Service Skills:
Organizational Skills:
Technical Skills:
Marketing Skills:
Time Management:
Vendor Management:
Independence and Initiative:
Tech Savvy: