Customer Service Representative (Via Whatsapp Only)

Job Description:

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

Lead Management:

Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.

Cross-sell products such as on-site repair services, screen protectors, and phone covers.

Customer Service:

Address and resolve customer complaints promptly and professionally.

Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

Vendor and Quotation Management:

Obtain pricing details from vendors as needed.

Create and share accurate quotations and invoices with clients.

Sales Pipeline Updates:

Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

Marketing:

Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

Strong communication and interpersonal skills.

Experience in customer service or sales is preferred.

Ability to work independently and manage tasks remotely.

Organized and detail-oriented with good multitasking abilities.

Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

Flexible, remote work environment.

Competitive compensation.

Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

• Lead Management:

  • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
  • Cross-sell products such as on-site repair services, screen protectors, and phone covers.

• Customer Service:

  • Address and resolve customer complaints promptly and professionally.
  • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

• Vendor and Quotation Management:

  • Obtain pricing details from vendors as needed.
  • Create and share accurate quotations and invoices with clients.

• Sales Pipeline Updates:

  • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

• Marketing:

  • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

• Strong communication and interpersonal skills.
• Experience in customer service or sales is preferred.
• Ability to work independently and manage tasks remotely.
• Organized and detail-oriented with good multitasking abilities.
• Basic proficiency in creating quotations and managing spreadsheets.

• Flexible, remote work environment.
• Competitive compensation.
• Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Required Skills:

Communication Skills:

Exceptional written communication to handle WhatsApp conversations effectively.

Ability to convey information clearly and persuasively to convert leads into customers.

Sales Skills:

Lead conversion expertise with a focus on upselling and cross-selling.

Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

Customer Service Skills:

Strong problem-solving abilities to address customer complaints promptly and professionally.

Empathy and patience to ensure excellent customer satisfaction.

Organizational Skills:

Ability to manage multiple leads and customer interactions simultaneously.

Skilled in maintaining and updating a structured sales pipeline.

Technical Skills:

Basic knowledge of creating and managing quotations and invoices.

Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

Marketing Skills:

Familiarity with WhatsApp marketing and campaign management.

Creativity to craft engaging messages for marketing campaigns.

Time Management:

Ability to prioritize tasks efficiently in a remote work environment.

Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

Vendor Management:

Negotiation skills to obtain competitive pricing from vendors.

Attention to detail when managing vendor interactions.

Independence and Initiative:

Self-motivated and capable of working independently with minimal supervision.

Proactive in identifying opportunities for lead conversion and process improvement.

Tech Savvy:

Comfortable using messaging platforms like WhatsApp for business communication.

Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

1. Communication Skills:

   • Exceptional written communication to handle WhatsApp conversations effectively.
   • Ability to convey information clearly and persuasively to convert leads into customers.

2. Sales Skills:

   • Lead conversion expertise with a focus on upselling and cross-selling.
   • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

3. Customer Service Skills:

   • Strong problem-solving abilities to address customer complaints promptly and professionally.
   • Empathy and patience to ensure excellent customer satisfaction.

4. Organizational Skills:

   • Ability to manage multiple leads and customer interactions simultaneously.
   • Skilled in maintaining and updating a structured sales pipeline.

5. Technical Skills:

   • Basic knowledge of creating and managing quotations and invoices.
   • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

6. Marketing Skills:

   • Familiarity with WhatsApp marketing and campaign management.
   • Creativity to craft engaging messages for marketing campaigns.

7. Time Management:

   • Ability to prioritize tasks efficiently in a remote work environment.
   • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

8. Vendor Management:

   • Negotiation skills to obtain competitive pricing from vendors.
   • Attention to detail when managing vendor interactions.

9. Independence and Initiative:

   • Self-motivated and capable of working independently with minimal supervision.
   • Proactive in identifying opportunities for lead conversion and process improvement.

10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).