Customer Service Representative (Via Whatsapp Only)

Experience
< 1 Year
Salary
15,000 - 45,000 PKR
Job Type
Full Time
Job Shift
On Rotation
Job Category
Traveling
No
Career Level
SVP/VP/HOD
Telecommute
Qualification
not mandatory
Total Vacancies
1 Job
Posted on
Jan 22, 2025
Last Date
Apr 29, 2025
Company
Just Repair, Pakistan
Location(s)

Job Description

Job Description:

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:

Lead Management:

Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.

Cross-sell products such as on-site repair services, screen protectors, and phone covers.

Customer Service:

Address and resolve customer complaints promptly and professionally.

Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.

Vendor and Quotation Management:

Obtain pricing details from vendors as needed.

Create and share accurate quotations and invoices with clients.

Sales Pipeline Updates:

Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

Marketing:

Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements:

Strong communication and interpersonal skills.

Experience in customer service or sales is preferred.

Ability to work independently and manage tasks remotely.

Organized and detail-oriented with good multitasking abilities.

Basic proficiency in creating quotations and managing spreadsheets.

What We Offer:

Flexible, remote work environment.

Competitive compensation.

Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Job Description:

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities:
  • Lead Management:

    • Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
    • Cross-sell products such as on-site repair services, screen protectors, and phone covers.
  • Customer Service:

    • Address and resolve customer complaints promptly and professionally.
    • Schedule repair services and pick-up/drop-off appointments in coordination with our technicians.
  • Vendor and Quotation Management:

    • Obtain pricing details from vendors as needed.
    • Create and share accurate quotations and invoices with clients.
  • Sales Pipeline Updates:

    • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
  • Marketing:

    • Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
Requirements:
  • Strong communication and interpersonal skills.
  • Experience in customer service or sales is preferred.
  • Ability to work independently and manage tasks remotely.
  • Organized and detail-oriented with good multitasking abilities.
  • Basic proficiency in creating quotations and managing spreadsheets.
What We Offer:
  • Flexible, remote work environment.
  • Competitive compensation.
  • Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Job Specification

Required Skills:

Communication Skills:

Exceptional written communication to handle WhatsApp conversations effectively.

Ability to convey information clearly and persuasively to convert leads into customers.

Sales Skills:

Lead conversion expertise with a focus on upselling and cross-selling.

Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

Customer Service Skills:

Strong problem-solving abilities to address customer complaints promptly and professionally.

Empathy and patience to ensure excellent customer satisfaction.

Organizational Skills:

Ability to manage multiple leads and customer interactions simultaneously.

Skilled in maintaining and updating a structured sales pipeline.

Technical Skills:

Basic knowledge of creating and managing quotations and invoices.

Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

Marketing Skills:

Familiarity with WhatsApp marketing and campaign management.

Creativity to craft engaging messages for marketing campaigns.

Time Management:

Ability to prioritize tasks efficiently in a remote work environment.

Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.

Vendor Management:

Negotiation skills to obtain competitive pricing from vendors.

Attention to detail when managing vendor interactions.

Independence and Initiative:

Self-motivated and capable of working independently with minimal supervision.

Proactive in identifying opportunities for lead conversion and process improvement.

Tech Savvy:

Comfortable using messaging platforms like WhatsApp for business communication.

Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Required Skills:
  1. Communication Skills:

    • Exceptional written communication to handle WhatsApp conversations effectively.
    • Ability to convey information clearly and persuasively to convert leads into customers.
  2. Sales Skills:

    • Lead conversion expertise with a focus on upselling and cross-selling.
    • Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).
  3. Customer Service Skills:

    • Strong problem-solving abilities to address customer complaints promptly and professionally.
    • Empathy and patience to ensure excellent customer satisfaction.
  4. Organizational Skills:

    • Ability to manage multiple leads and customer interactions simultaneously.
    • Skilled in maintaining and updating a structured sales pipeline.
  5. Technical Skills:

    • Basic knowledge of creating and managing quotations and invoices.
    • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
  6. Marketing Skills:

    • Familiarity with WhatsApp marketing and campaign management.
    • Creativity to craft engaging messages for marketing campaigns.
  7. Time Management:

    • Ability to prioritize tasks efficiently in a remote work environment.
    • Scheduling skills to coordinate repairs and pick-up/drop-off services with technicians.
  8. Vendor Management:

    • Negotiation skills to obtain competitive pricing from vendors.
    • Attention to detail when managing vendor interactions.
  9. Independence and Initiative:

    • Self-motivated and capable of working independently with minimal supervision.
    • Proactive in identifying opportunities for lead conversion and process improvement.
  10. Tech Savvy:

    • Comfortable using messaging platforms like WhatsApp for business communication.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Job Rewards and Benefits

Incentive Bonus

Just Repair

Consumer Electronics - Dubai, United Arab Emirates
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