Work as a customer support agent in a highly integrated contact center environment. Responding to customer inquiries about the order statuses and timeline. Handle inquiries coming in from multiple touch points such as facebook, instragram, twitter, live chat, email and phone calls.
You start your day with a team meeting to catch up on current issues.
The phone queue is waiting to be tackled. You jump on and start answering calls from customers.
A customer has a question about their online order. You head to our order management system and confirm the status.
A customer has placed an order online, you call to confirm the delivery.
With the phone queue under control, time to jump over to live chats. Multi-tasking here is key as you’ll be handling multiple requests at a time.
You finish off your day knowing that you’ve had a major impact on the success of our merchants.
Inquiries coming in from facebook, instagram, twitter, emails, live chat and phone calls have to be responded.