CSR

Job Description:
Join HIVNOX Pvt. Ltd., a leading telecommunications company in Rawalpindi, as a Night Customer Service Representative (CSR). We are dedicated to delivering innovative communication solutions, and we seek a motivated individual with at least 1 year of experience to enhance our customer support team.

Responsibilities:
- Handle customer inquiries and provide accurate information about services.
- Resolve customer complaints effectively and efficiently.
- Maintain a positive customer experience through timely follow-ups.
- Document customer interactions and maintain records.
- Collaborate with team members to improve service processes.

- Strong communication and interpersonal skills.
- Proficiency in customer service software and Microsoft Office.
- Ability to work independently in a night shift environment.
- Problem-solving mindset with a customer-first attitude.
- Knowledge of telecommunications products is a plus.