We're Hiring: Inbound Call Center Agent (Dental Support Office)
Location: Karachi
Shift Timings: 06:00PM - 02:00AM
Full-Time Position
Are you passionate about delivering excellent customer service? Do you have experience in handling patient inquiries and want to be part of a growing dental support team?
We are looking for a highly motivated Inbound Call Center Agent to join our Dental Support Office. This role requires someone with strong communication skills, attention to detail, and the ability to manage patient interactions with professionalism and empathy.
Key Responsibilities:
Handle inbound calls from patients regarding appointments, treatments, insurance, and follow-ups
Schedule and confirm dental appointments using dental software
Provide accurate information about services, insurance eligibility, and office policies
Demonstrate active listening, empathy, and professionalism during all patient interactions
Document patient information and call outcomes accurately
Coordinate with on-site dental office staff as needed
What We Offer:
Competitive salary
Growth opportunities
Supportive work environment
Training on dental software and call handling protocols