Manage inbound and outbound calls with professionalism and empathy
Resolve customer inquiries and complaints efficiently
Maintain accurate records using CRM tools
Meet performance KPIs and support team success
Manage inbound and outbound calls with professionalism and empathy
Resolve customer inquiries and complaints efficiently
Maintain accurate records using CRM tools
Meet performance KPIs and support team success
Fluent English (spoken and written)
Previous experience in customer service or call center is a plus
Comfortable working night shifts (7 PM – 4 AM US time)
Reliable, self-motivated, and tech-savvy