Executive Contact Center
Wi-tribe Pakistan, Pakistan

• Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
• Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
• Serve all customers through defined channels (Call, E-mail and Web Chat).
• Handle, follow up and resolve customer complaints.
• To perform other duties as assigned.
• Follow the company’s SOPs and Policies.

• Well versed with geographical whereabouts of major cities of Pakistan. Basic computer knowledge and technical skills.
• Active listening.
• Strong communication skills.
• Handle work under pressure.
• Initiative taker and self-motivated.
• Customer oriented.

Job Rewards and Benefits