Job Description

Sherman Securities, a trusted name in Pakistan's capital markets for over a decade, is looking for an energetic Tele Sales & Customer Support Executive to join our team. This role involves engaging with potential and existing clients, promoting our investment services, and ensuring exceptional customer service to strengthen long-term relationships.

Key Responsibilities

Make outbound calls to potential and existing clients to promote Sherman Securities' products and services
Handle inbound calls and address client queries related to accounts, trading platforms, and investment services
Explain product and service features, benefits, and processes in a clear, client-friendly manner
Maintain accurate records of leads, follow-ups, and customer interactions in the CRM system
Build and maintain strong client relationships to encourage account activity and repeat business
Resolve client complaints and issues promptly, ensuring customer satisfaction
Coordinate with research, trading, and operations teams for smooth client service
Achieve daily, weekly, and monthly sales and service targets

What We're Looking For

13 years' experience in telesales, customer support, or call center roles (brokerage/finance sector experience is a plus)
Excellent verbal communication skills in Urdu and English
Strong persuasion, negotiation, and listening skills
Ability to handle objections professionally and close sales
Basic computer literacy (MS Office, CRM tools)
Positive, client-focused attitude with the ability to work under pressure

What You'll Get