Customer Service Officer - Supply Chain 2

CARGO TRACKERS, a leading name in facilities services focused on logistics and cargo management, is seeking a skilled Customer Service Officer with 4 years of experience. Join our dedicated team in Faisalabad to help us enhance our customer relations while ensuring streamlined operations.

Responsibilities:
- Provide exceptional customer service to clients and stakeholders.
- Address inquiries and resolve issues related to cargo management and logistics.
- Maintain accurate records of client interactions and transactions.
- Collaborate with internal teams to enhance service delivery and customer satisfaction.
- Conduct follow-ups and ensure timely resolution of customer concerns.

- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in customer relationship management software.
- Ability to work in a fast-paced environment independently and as part of a team.
- Familiarity with logistics and cargo management processes is a plus.