Call Center Representative

Call Center Representative Job in Pakistan
Times Travel , Pakistan

1 Year
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
B.A, BSc ,MA, MSc
Total Vacancies
1 Job
Posted on
Mar 12, 2016
Last Date
Apr 12, 2016

Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Specification

Command on GDS, Fluent English, Data Entry Skills, Listening, Phone Skills, Customer Focus, Customer Service, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
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