Chat Support Executive - Night Shift

We’re seeking a Chat Support Executive – Night Shift to join our dynamic customer experience team. In this role, you’ll be responsible for assisting customers through live chat, ensuring every interaction is handled with professionalism, empathy, and accuracy.

If you’re a great communicator, tech-savvy, and enjoy helping people, this is the perfect opportunity to grow your career in customer support.

Key Responsibilities

Respond promptly to customer inquiries via live chat.

Provide accurate product and service information to customers.

Identify and escalate complex issues to the appropriate department.

Maintain detailed and organized records of all customer interactions.

Collaborate with internal teams to resolve ongoing issues efficiently.

Strive to achieve individual and team performance targets (response time, satisfaction scores, etc.).

Requirements

Prior experience in chat or email support preferred (BPO or customer service background is a plus).

Excellent written English communication skills.

Strong problem-solving abilities and attention to detail.

Comfortable working in a night shift schedule.

Ability to multitask and manage multiple conversations effectively.

Familiarity with CRM systems and chat tools is an advantage.

What We Offer

Competitive salary and performance-based incentives.

Paid training and continuous learning opportunities.

1 fixed weekday off.

Supportive and collaborative team environment.

Opportunities for career advancement within the company

Excellent written and verbal communication in English

Strong customer service orientation and empathy

Typing speed of 35+ WPM with accuracy

Problem-solving and critical-thinking abilities

Ability to handle multiple chat conversations simultaneously

Familiarity with CRM systems, chat platforms, or ticketing tools

Basic computer literacy (MS Office, Google Workspace, etc.)

Ability to work independently during night shifts

Time management and attention to detail

Calm and professional attitude under pressure