Control Room Officer 2 openings

Forte Support Services, based in London, United Kingdom, is a leading company specializing in security and investigations. We are currently seeking a dedicated On Rotation Control Room Officer in kamoke, Pakistan with 1 year of experience in the accounting industry to join our dynamic team in Kamoke District Gujranwala. Your role will be crucial in maintaining our high standards of safety and security.

Responsibilities:

• Manage and oversee telemetry and communication systems to maintain continuous operational control and data accuracy.
• Conduct real-time monitoring of all operational activities using specialized remote monitoring and control software.
• Implement and uphold standard operating procedures and ensure compliance with established operational protocols at all times.
• Execute shift handover protocols to guarantee smooth transitions between control room shifts, including detailed briefings and reporting.
• Support site-based personnel by providing immediate guidance and assistance with operational challenges and emergencies.
• Handle incoming calls professionally and efficiently, ensuring accurate documentation and timely resolution of queries or alerts.
• Monitor staff booking systems to ensure all personnel register their on and off times accurately to maintain operational records.
• Utilize workflow automation tools to enhance efficiency and streamline control room tasks and reporting processes.
• Create detailed operational reports using reporting tools to document and communicate control room activities and incidents.
• Perform data entry tasks with high accuracy to maintain integrity of real-time and historical operational data.
• Collaborate with relevant departments to maintain communication system integrity and troubleshoot any operational issues.
• Maintain a calm and focused demeanor in high-pressure situations to support critical decision-making processes.
• Stay updated on advancements in control room technologies and operational best practices to continually improve performance.

- Proficient in operating control room technologies and security systems.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Attention to detail and high level of integrity.