Job Description
• Company Developed ERP is the main ERA to document
• Research and understand software products, as well as technical processes
• Work with product owners, developers, testers, and other key players to produce documentation deliverables
• Organize content with guidance from senior team members
• Translate complex technical concepts into clear, concise, and accurate content under tight deadlines
• Create, maintain and update online help, knowledge articles, and other technical documentation with guidance of a developmental editor
• Participate in projects and meet all target deadlines
• Write content in accordance with Medidata brand standards
• Analyze content usage and feedback reports and recommends areas of improvement
• Apply company policies and procedures to resolve a variety of issues
• Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Build productive internal/external working relationships
• Receive general instructions on routine work, detailed instructions on new projects or assignments
Job Specification
• Deliver clear, effective communication, ensuring others understanding; takes responsibility for understanding others
• Identify problems and uses logic, judgment, and data to evaluate alternatives; recommends solution(s) to achieve desired outcome
• Proactively seek way to use technology to optimize individual and team performance
• Prioritize work, planning and organizing work activities; manages several tasks/projects at once
• Experience translating complex technical concepts into easy-to-understand, concise, and accurate user documentation required
• Experience building and maintaining knowledge in Knowledge Bases and authoring in Confluence strongly preferred
• Proven ability to manage time effectively and meet pre-established deadlines required
• Work cooperatively with others to achieve group goals and objectives
Job Rewards and Benefits
Leaves
Medical
Sports and Entertainment