Operations & Control Room Manager

Job description:

Responsible for overseeing day-to-day control room operations, managing staff performance, coordinating officer deployments, handling client requests, maintaining rotas, and ensuring smooth communication with UK clients and security personnel.

Key Responsibilities:

• Manage control room staff and daily operations
• Handle client queries and service requests professionally
• Arrange and deploy security officers based on client requirements
• Prepare and manage staff rotas / schedules
• Monitor attendance, lateness, shift cover, and absences
• Maintain Excel sheets, reports, and operational records
• Liaise with UK management regarding staffing and incidents
• Ensure high service standards and quick response times
• Train and supervise control room employees
• Understand UK security industry expectations and client standards

Work Location: H-13 Islamabad ( Accomodation provided)

• Fluent English (spoken and written)
• Strong people management skills
• Experience in security operations / guarding industry
• Good knowledge of scheduling and workforce planning
• Excel / Google Sheets proficiency
• Calm under pressure / problem solving
• Customer service and client communication skills

Preferred Background

• Worked in a security company control room
• Experience with UK guarding / CCTV / SIA industry
• Experience handling rosters for multiple sites